The 2nd Istanbul International Ombudsman Conference on Principles of Good Administration & Ombudsman was held on November 18-19, 2019 with the participation of nearly 60 countries, within the scope of the European Union funded project “Technical Assistance for Empowerment of the Role of Ombudsman in the Protection and Promotion of Human Rights”, for which the Central Finance and Contracts Unit within the Ministry of Treasury and Finance is the Contracting Authority.
The Conference started with the welcoming remarks of the Chief Ombudsman Mr. Şeref Malkoç, Director of the Central Finance and Contracts Unit, within the Ministry of Treasury and Finance of the Republic of Turkey Dr. Hakan Ertürk and Ms. Eleftheria Pertzinidou, Deputy Head of the Delegation of the European Union to Turkey. The Opening Ceremony was held at Dolmabahçe Palace with speeches by the Chief Ombudsman Mr. Şeref Malkoç, the speaker of the Grand National Assembly of Turkey Mr. Mustafa Şentop, President of the Court of Cassation of the Republic of Turkey Mr. İsmail Rüştü Cirit and was concluded with the President of Republic of Turkey, H.E. Recep Tayyip Erdoğan’s address.
500 participants from the international institutions, Ombudsman institutions, ministries, governorates, human rights institutions, municipalities, embassies, universities and public sector including the international guests attended the Conference. During the 2-day long Conference, the representatives of the Ombudsman and human rights institutions discussed the principles of good administration and Ombudsman while sharing best practices.
In the EU, the right to good administration is guaranteed by the Charter of Fundamental Rights of the European Union and the principles of good administration are provided by the European Code of Good Administrative Behaviour. These principles, which include a wide range of principles from transparency to lawfulness, from accountability to absence of discrimination, from fairness to the protection of personal data are the guides over the course of each day to resolve the citizens’ complaints relevant to public services. Ombudsmen promote these principles with a view to increasing the quality of public services as well as to ensure the rights of people. This Conference served as a platform where the conceptual framework, the theoretical background and practical implications about the principles in question were discussed.
The Conference provided a unique opportunity to exchange experience, learn international and global best practices regarding the role of ombudsman and consolidate cooperation with a view to protecting and strengthening the human rights.